Refund policy
Shipping & Delivery Policy
Effective Date: 28 August 2026
Thank you for shopping with Saarwa. We aim to ensure that your order reaches you safely and on time. Please read our Shipping & Delivery Policy carefully before placing your order.
1. Order Processing
- Orders are processed within 1–3 working days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- During periods of high order volume, stock-related issues, or unforeseen circumstances, processing may take longer. We will notify you where applicable.
2. Delivery Partners
We currently offer the following courier options at checkout:
- DTDC – A reliable courier option with detailed tracking and support.
- India Post – An economical shipping option with tracking where available.
The courier option available for your order may depend on your PIN code, service availability, and selected delivery option.
3. Standard Delivery Timelines
Estimated delivery timelines are:
- Within Kerala: Up to 5 working days
- Outside Kerala: Approximately 3–10 working days
Deliveries to North, West, and East India may occasionally take longer as all orders are dispatched from Kerala.
These timelines are estimates and are not guaranteed. Delays may occur due to weather conditions, public holidays, courier operational issues, technical problems, remote locations, or other circumstances beyond our control.
4. Express Delivery
Express delivery is available for customers who require faster shipping, subject to courier availability for the delivery PIN code.
Express Delivery Fee: ₹100
Estimated delivery: 2–5 working days
To request express delivery, contact us on WhatsApp:
📞 7994921740
Express delivery timelines may vary depending on courier availability and external circumstances.
5. Shipping Charges & COD
- Shipping charges, where applicable, will be displayed at checkout before payment.
- Cash on Delivery (COD) is available for eligible orders and PIN codes.
- Free shipping, if offered, will be displayed at checkout or as part of an applicable promotion.
- Additional charges may apply for reshipment of returned orders.
6. Order Tracking
Once your order has been dispatched, tracking details will be shared with you via email.
Please allow 24–48 hours for tracking information to become active or update after dispatch.
We recommend monitoring your shipment using the tracking information provided and remaining available to receive the delivery.
7. Delivery Responsibility
Once an order has been dispatched, the customer is responsible for:
- Monitoring the shipment using the tracking information provided.
- Being available to receive the package.
- Responding to calls or delivery attempts from the courier.
- Ensuring that the delivery address and contact information are accurate.
Our team will assist with tracking-related queries, but once the package has been handed over to the courier, delivery is primarily handled by the respective third-party shipping partner.
8. Address Details
Please carefully check your shipping information before completing your order.
Ensure that your details include:
- Full and accurate delivery address
- Correct phone number
- Correct PIN code
- Clear landmark, where applicable
Saarwa is not responsible for delays, failed deliveries, or returned shipments caused by incorrect, incomplete, or inaccurate address or contact information.
9. Failed Delivery & Returned Shipments
If an order is returned to us due to:
- Incorrect or incomplete address
- Incorrect phone number
- Customer being unavailable
- Missed delivery attempts
- Customer refusing or failing to accept the shipment
a reshipping fee of ₹49 will apply for re-dispatch.
The order will not be re-dispatched until the applicable reshipping fee has been paid.
10. India Post Shipments
India Post is offered as an economical shipping option.
Once an India Post shipment has been dispatched, Saarwa’s support will be limited to providing available tracking assistance.
While we will assist wherever possible, Saarwa cannot guarantee delivery timelines and may not be liable for loss, delay, or non-delivery occurring after dispatch through India Post.
In rare cases, parcels may be returned to us without a successful delivery attempt. If this occurs and the customer requests re-dispatch, additional reshipping charges will apply.
11. Shipping Partners & Third-Party Services
Saarwa works with trusted third-party courier services. Once an order leaves our dispatch facility in Kerala, delivery is handled by the selected courier partner.
Courier delays, operational issues, failed delivery attempts, strikes, weather conditions, technical issues, remote-area restrictions, and other circumstances outside our control may affect delivery.
We will provide reasonable assistance with tracking and courier-related queries but cannot guarantee a specific delivery date.
12. Order Modification & Cancellation
Orders are processed promptly after being placed.
- Orders cannot generally be modified once placed.
- Please carefully review your product selection, shipping address, phone number, and other details before confirming your order.
- Once an order has been dispatched, the shipping address cannot be changed.
- Cancellation requests may not be possible after an order has been processed.
For exceptional cancellation requests, contact us as soon as possible. We cannot guarantee that cancellation will be possible.
📞 7994921740
📧 thesaarwa@gmail.com
13. Damaged or Tampered Package
If your package appears damaged, opened, or tampered with at the time of delivery:
- Record a continuous, uncut and unedited unboxing video from the beginning.
- Ensure the packaging and product are clearly visible.
- Do not discard the original packaging.
- Contact us within 24 hours of delivery.
- Send us clear photos and the unboxing video.
Please refer to our Return & Refund Policy for complete eligibility requirements and procedures relating to damaged products.
14. International Shipping
International shipping is available through India Post.
International shipping charges and delivery timelines vary depending on:
- Destination country
- Parcel weight
- Shipping service availability
- Customs procedures
- Local delivery conditions
International orders may incur additional shipping or service charges depending on the destination and parcel weight.
For international orders or assistance, please contact us:
📞 7994921740
📧 thesaarwa@gmail.com
Customers are responsible for any applicable customs duties, taxes, or other charges imposed by the destination country, where applicable.
15. Delivery Delays
Saarwa is not responsible for delays caused by circumstances beyond our reasonable control, including:
- Weather conditions
- Natural disasters
- Public holidays
- Customs clearance
- Courier strikes
- Technical or operational issues
- Remote-location delivery restrictions
- Incorrect or incomplete customer information
- Other unforeseen circumstances
We will assist you with tracking your shipment wherever possible, but delivery dates cannot be guaranteed.
16. Contact Us
For shipping, delivery, or order-related queries, please contact us:
📧 Email: thesaarwa@gmail.com
📞 Phone/WhatsApp: 7994921740
Saarwa
We are committed to providing a smooth shopping and delivery experience. If you have any questions regarding shipping or delivery, please contact our team.