Shipping policy

Shipping Policy

Last updated: 29/08/2026

Thank you for shopping with SAARWA. We aim to process and deliver your orders safely and as quickly as possible.

1. Order Processing

Orders are generally processed within 1–3 business days after successful order confirmation.

Orders are not usually processed or shipped on Sundays and public holidays.

Once your order has been shipped, you will receive shipping and tracking information through the contact details provided during checkout, where tracking is available.

2. Delivery Time

Estimated delivery time within India is generally 5–10 business days after the order has been shipped.

Delivery times may vary depending on:

  • Your location
  • Product availability
  • Shipping partner
  • Weather conditions
  • Public holidays
  • Remote-area delivery
  • Other circumstances beyond our control

The delivery estimate is not a guaranteed delivery date.

3. Shipping Methods & Charges

We currently ship orders across India through the following shipping partners:

  • DTDC
  • India Post

Shipping charge: ₹49 for orders below ₹400.

Free shipping: Orders of ₹400 or above qualify for free shipping across India.

The available shipping method may vary depending on the delivery location.

4. Order Tracking

If tracking information is available for your order, it will be shared through the contact details provided during checkout.

Please allow some time for tracking information to update after your order has been shipped.

5. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information.

SAARWA is not responsible for delivery delays, failed deliveries, or additional shipping costs resulting from:

  • Incorrect address
  • Incomplete address
  • Incorrect phone number
  • Incorrect PIN code
  • Failure to receive the package

Please contact us as soon as possible if you need to correct your shipping information.

6. Delayed or Lost Orders

If your order is significantly delayed or appears to be lost during transit, please contact us.

We will work with the relevant shipping partner to investigate the issue and assist you with the delivery.

7. Damaged Packages

If your package arrives visibly damaged, please take clear photographs or videos of the package and product and contact us as soon as possible.

Please refer to our Return and Refund Policy for information regarding damaged, defective, or incorrect products.

8. Delivery Issues

If tracking shows that your order has been delivered but you have not received it, please contact us promptly.

We may request additional information to help investigate the delivery with the shipping partner.

9. Contact Information

Business Name: SAARWA
Email: thesaarwa@gmail.com
Website: www.saarwa.in
Instagram: @saarwa.in
Ph no: 7994921740

Address: Karikkathil Charuvila Puthen Veedu 

Nilamel (PO) Nilamel, Kollam, Kerala