Terms of service

Terms of Service


Last updated: 28/08/2026


Welcome to Saarwa. These Terms of Service govern your use of our website and your purchase of products from our online store.


By accessing or using our website, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website.


1. About Our Store


Saarwa is an online e-commerce store that offers products for sale through our website.


Business Name: Saarwa

Website: Saarwa

Email: thesaarwa@gmail.com

Phone: +91 7994921740


2. Eligibility


By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable law.


If you are purchasing on behalf of another person or organization, you confirm that you have the authority to do so.


3. Products and Product Information


We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.


However:


  • Product colors may vary depending on your device or screen settings.
  • Product images may be for illustrative purposes.
  • Product specifications may change where necessary.
  • Actual product appearance may vary slightly from images displayed on the website.
  • We reserve the right to correct errors or inaccuracies.


We do not guarantee that all product information will always be completely accurate, current, or error-free.


4. Prices and Payments


All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.


We reserve the right to change product prices at any time without prior notice.


Payment must be successfully completed before an order can be processed, unless a Cash on Delivery (COD) option is specifically offered and available for the order.


5. Orders and Order Acceptance


When you place an order, you are making an offer to purchase the selected products.


We reserve the right to:


  • Accept or reject an order.
  • Cancel an order.
  • Limit product quantities.
  • Correct pricing or product errors.
  • Cancel orders affected by suspected fraud, unauthorized activity, or technical errors.


If we cancel an order after payment has been made, we will initiate a refund of the eligible amount through the applicable payment method.


Placing an order does not guarantee acceptance if the product is unavailable, incorrectly priced, or affected by an order or system error.


6. Shipping and Delivery


We will make reasonable efforts to process and deliver your order within the estimated delivery time communicated on our website or at checkout.


Delivery timelines may be affected by:


  • Shipping carrier delays
  • Weather conditions
  • Public holidays
  • Incorrect or incomplete address information
  • Customs or regulatory delays
  • Remote-location restrictions
  • Other circumstances beyond our reasonable control


For complete information regarding shipping, delivery timelines, courier partners, failed deliveries, and reshipping, please refer to our Shipping & Delivery Policy.


We are not responsible for delays caused by circumstances beyond our reasonable control.


7. Returns, Refunds, and Replacements


Returns, refunds, and replacements are governed by our Return & Refund Policy.


Our Return & Refund Policy primarily covers products that are damaged during shipping and is subject to the eligibility requirements specified in that policy.


Customers are advised to review the Return & Refund Policy before making a purchase.


8. Customer Information


You agree to provide accurate, complete, and current information when placing an order.


You are responsible for ensuring that your:


  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • PIN code


are correct.


Saarwa is not responsible for delivery failures, delays, or returned shipments caused by incorrect or incomplete information provided by you.


9. Prohibited Uses


You may not use our website:


  • For any unlawful purpose.
  • To commit or attempt to commit fraud.
  • To violate applicable laws or regulations.
  • To interfere with the security or operation of the website.
  • To attempt unauthorized access to our systems.
  • To transmit harmful or malicious code.
  • To collect or misuse personal information about other users without authorization.
  • To engage in any activity that may damage, disable, overburden, or impair our website or services.


10. Intellectual Property


All content on this website, including but not limited to text, logos, graphics, images, product descriptions, designs, and other materials, is owned by or licensed to Saarwa, unless otherwise stated.


You may not copy, reproduce, modify, distribute, publish, or use our content for commercial purposes without our prior written permission.


11. Third-Party Services


We may use third-party service providers for services such as:


  • Payment processing
  • Shipping and delivery
  • Website hosting
  • Analytics
  • Marketing
  • Order fulfillment
  • Customer communication


Your use of third-party services may also be subject to the terms, conditions, and policies of those third parties.


12. Disclaimer


To the maximum extent permitted by applicable law, Saarwa does not guarantee that:


  • The website will always be available or uninterrupted.
  • The website will always be free from errors.
  • The information on the website will always be complete, accurate, or current.
  • All products will always be available.


We reserve the right to modify, suspend, or discontinue any part of the website, products, or services at any time.


13. Limitation of Liability


To the maximum extent permitted by applicable law, Saarwa shall not be liable for indirect, incidental, special, or consequential losses arising from your use of the website or purchase or use of our products.


Nothing in these Terms of Service limits any rights or protections that cannot legally be excluded under applicable law.


14. Indemnification


You agree to indemnify and hold Saarwa harmless from claims, losses, liabilities, damages, costs, and expenses arising from:


  • Your violation of these Terms of Service.
  • Your misuse of the website.
  • Your violation of applicable laws or regulations.
  • Your violation of the rights of another person or entity.


15. Changes to These Terms


We may update these Terms of Service from time to time.


The updated version will be posted on this page with a revised “Last updated” date.


Your continued use of the website after changes are posted constitutes acceptance of the updated Terms of Service.


16. Governing Law


These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India.


Any disputes arising in connection with these Terms of Service shall be subject to the jurisdiction of the courts applicable to the location of Saarwa’s business, subject to applicable law.


17. Contact Us


If you have any questions about these Terms of Service, please contact us:


Business Name: Saarwa

Email: thesaarwa@gmail.com

Phone / WhatsApp: +91 7994921740


Thank you for choosing Saarwa.